Last Updated: 15 Sep 2026
At Soul Grove Co., we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, or interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- City, state/province, country, and postal/ZIP code
- Account information
- Order and purchase history
Payment Information
Payments made through our website may be processed by third-party payment providers such as Stripe. We do not directly store your complete credit or debit card number on our servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- Website usage and interaction information
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Process payments
- Deliver products to you
- Send order confirmations and updates
- Provide customer support
- Manage your account
- Improve our website, products, and services
- Personalize your shopping experience
- Send promotional communications when permitted
- Prevent fraud, abuse, and unauthorized activity
- Comply with legal and regulatory requirements
3. Cookies and Similar Technologies
Soul Grove Co. may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Maintain login sessions
- Understand website traffic
- Improve website performance
- Provide relevant marketing communications
You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.
4. How We Share Information
We do not sell or rent your personal information.
We may share information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics and technology providers
- Customer support services
- Marketing and communication providers
These service providers are permitted to use personal information only as necessary to provide services to us or as otherwise permitted by law.
We may also disclose information when required to comply with applicable laws, legal processes, court orders, or to protect the rights, safety, and security of Soul Grove Co., our customers, or others.
5. Payment Security
We use third-party payment processors to securely process transactions.
When you make a purchase, payment information may be transmitted directly to the applicable payment processor. Soul Grove Co. does not intentionally store complete payment card details on its own servers.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it where appropriate.
8. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of promotional emails
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used
To make a privacy-related request, please contact us using the information provided below.
9. Marketing Communications
If you subscribe to our marketing communications, we may send you information about Soul Grove Co. products, promotions, offers, and updates.
You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in the email.
Transactional communications, such as order confirmations, shipping updates, and important account notices, may still be sent when necessary.
10. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
Soul Grove Co. is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
11. Children’s Privacy
Our website is not intended for children who are under the minimum age required to use online services under applicable law.
We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
12. International Visitors
Depending on where you live and where our service providers operate, your personal information may be processed or stored in countries other than your country of residence.
Where required by applicable law, we take appropriate measures when transferring personal information across borders.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Soul Grove Co.
Website: https://soulgroveco.shop
Email: info@soulgroveco.shop
By using our website, you acknowledge that you have read and understood this Privacy Policy.