Last Updated: 15 Sep 2026
At Soul Grove Co., we want you to be happy with your purchase. This Refund & Returns Policy explains when returns, refunds, replacements, and order cancellations may be available for purchases made through our website.
1. Return Period
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return, the product must:
- Be unopened and unused
- Be in its original, undamaged packaging
- Include the original order information or proof of purchase
- Be returned within 30 days of delivery
Because our products are food and beverage products, opened or used coffee products generally cannot be returned for health and safety reasons.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Your name and email address
- A description of the issue
- Clear photos of the product and packaging, if applicable
After reviewing the request, we may provide a replacement or refund, depending on the circumstances.
3. Refunds
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
We do not normally issue refunds to a different card, bank account, or payment method.
Once we process your refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
4. Return Shipping
If a return is required because:
- We sent the wrong product; or
- The product arrived damaged or defective,
Soul Grove Co. may provide return-shipping instructions and may cover reasonable return shipping costs.
For returns due to a change of mind, incorrect selection, or other reasons not caused by Soul Grove Co., the customer may be responsible for return shipping costs.
5. Non-Returnable Products
For health and safety reasons, we generally cannot accept returns of:
- Opened coffee products
- Used coffee products
- Products with damaged packaging caused after delivery
- Products returned without prior approval
- Final-sale products, when clearly identified at the time of purchase
- Gift cards, where applicable
6. Order Cancellation
You may request cancellation of an order by contacting us as soon as possible after placing the order.
We will make reasonable efforts to cancel an order before it is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.
7. Refunds for Cancelled Orders
If an eligible order is successfully cancelled before shipment, we will refund the amount paid using the original payment method.
Any refund processing time after the refund has been issued depends on the payment provider and financial institution.
8. Partial Refunds
In certain circumstances, we may issue a partial refund instead of requiring a return. Any partial refund will be communicated to the customer before it is processed.
9. How to Request a Refund or Return
To request a return, replacement, or refund, please contact us with:
Order Number:
Customer Name:
Email Address:
Reason for Request:
Photos: If applicable
Please do not send products back without contacting us first. We will provide return instructions when a return is approved.
10. Refund Processing
Once we receive and review an approved returned product, we will notify you whether your refund has been approved.
Approved refunds will be processed through the same payment method used for the original transaction.
Soul Grove Co. does not intentionally store complete payment card information. Payments are processed through our third-party payment processing provider.
11. Shipping Delays or Lost Packages
If your order is delayed or appears to be lost during shipping, please contact us so we can review the order and shipping information.
Delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside our control.
A shipping delay does not automatically qualify an order for a refund, but we will make reasonable efforts to assist with delivery issues.
12. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.
13. Customer Satisfaction
If you are unhappy with your purchase or experience an issue with your order, please contact us. We will review each situation fairly and work with you to find an appropriate resolution in accordance with this policy and applicable law.
14. Contact Us
For questions regarding refunds, returns, replacements, or cancellations, please contact:
Soul Grove Co.
Website: https://soulgroveco.shop
Email: info@soulgroveco.shop
We are committed to providing excellent customer service and will work to resolve any concerns regarding your purchase as quickly as possible.